PESCO - Department

The tasks assigned to Customer Services Directorate in PESCO are:

Implementation of Commercial Policies
Monitoring and management of recovery process
Monitoring of line losses and preparation of accurate line losses statements
Settling consumer disputes involving technical, commercial and tariff issues
Processing and monitoring policies and procedures for Customer Services
Inspection of field formations regarding Commercial and Customer Services matters
Sanction, contract management and monitoring of specialized electricity consumptions such as Cable TV networks and neon signs etc.
Processing/sanctioning of various incentives for customers and employees introduced from time to time
Tariff structuring and management of other tariff related matters
Compilation of statistical data and management returns
Co-ordination with Manager MIS for regulating effective billing program
Sueveillance and detection of electricity theft
Taking effective measures for prevention of elecricity theft